Frequently Asked Questions
Do you offer custom flavors, colors, or designs?
Yes! I love creating custom macarons for special events, celebrations, and unique occasions. Custom flavors, colors, and designs may be available depending on the request and the complexity of the order.
For custom orders, please reach out through the Custom Orders form with your event date, quantity, desired colors, flavors, and any inspiration or design ideas. I'll let you know what I'm able to accommodate and provide pricing based on your request.
Please note that custom orders are subject to availability and may require additional lead time.
What allergens are in your macarons?
All Baked by Brook macarons contain almonds and eggs. Depending on the flavor, our macarons may also contain milk, soy, and/or wheat.
Because our macarons and fillings are prepared in the same kitchen using shared equipment and surfaces, we cannot guarantee that any product is free from allergen cross-contact.
If you have a food allergy or dietary restriction, please review the allergen information for your specific flavor and contact Baked by Brook before placing your order with any questions.
How should I store and enjoy my macarons?
Macarons are best enjoyed slightly chilled or at room temperature, depending on your preference!
After pickup, place your macarons in the refrigerator as soon as possible. Keep them in their original packaging or in an airtight container to help protect their texture and prevent them from absorbing other odors.
For the best flavor and texture, allow refrigerated macarons to sit at room temperature for approximately 15–30 minutes before enjoying. This allows the filling to soften and the flavors to come through.
Macarons are best enjoyed fresh, but they can be refrigerated for several days. Because shelf life can vary depending on the filling, please follow the storage and "best enjoyed by" guidance provided with your specific order.
Avoid leaving macarons at room temperature for extended periods, particularly when they contain fillings that require refrigeration.
Please do not freeze your macarons unless freezing instructions have been provided for your specific order.
What is your refund policy?
Please see the Refund & Cancellation Policy on our Policies page.
What is your cancellation policy?
Please see the Refund & Cancellation Policy on our Policies page.
How do Baked by Brook drops work?
Drops are my way of offering a limited selection of fresh macarons without keeping a full menu available all the time. Each drop features a curated selection of flavors and a limited number of boxes.
Drop dates, flavors, and ordering details will be announced ahead of time through the Baked by Brook website, social media, and/or text subscription. When the drop goes live, you can place your order online and select your available pickup time.
Because quantities are limited, drops are first come, first served and may sell out quickly! Once all the boxes have been claimed, the drop is officially closed.
Missed this one? No worries, there will be another sweet drop coming soon! 💕
What happens if I don't get my order in before the drop sells out?
Baked by Brook drops are available in limited quantities, and once all available boxes have been claimed, the drop is sold out.
If you miss a drop, don't worry! The best way to make sure you don't miss the next one is to follow Baked by Brook on social media or join the email list for drop announcements and updates.
If a spot becomes available due to a cancellation, it will be made available through the regular ordering process when possible. No additional orders can be accepted once a drop has sold out.
If you want to place a custom order, request one here.
How does pickup work?
All Baked by Brook orders are available for scheduled porch pickup. When placing your order, you'll select an available pickup date and time. Your macarons will be freshly prepared and ready for you during your selected pickup window.
Because macarons are a perishable product, please plan to pick up your order during your scheduled time and refrigerate them promptly after pickup. Detailed pickup instructions, including the pickup location and how to access your order, will be provided with your order confirmation.
If you need to change your pickup time, please contact me as soon as possible. I'll do my best to accommodate a different time when I can, but changes are not guaranteed.
If an order is not picked up during the scheduled pickup window and no alternate arrangement has been made, the order may not be eligible for a refund or replacement due to the perishable nature of the product.
By placing an order, you agree to pick up your order during the selected pickup window and to follow the provided storage instructions.
Do you offer delivery?
Currently, Baked by Brook offers scheduled pickup only for monthly macaron drops. Delivery may be available for a fee with custom orders. Please inquire by filling out the custom order form.
How far in advance should I order?
I recommend placing your order at least 7 days in advance to ensure your desired flavors and pickup date are available. Last-minute orders may be accommodated when my schedule allows, but availability is not guaranteed.
How many macarons should I order for an event?
As a general guide, I recommend 2–3 macarons per guest for a dessert table or event, depending on what other desserts will be served.
What flavors do you offer?
See the current flavor list on the Portfolio page.