Baked by Brook Policies
Thank you for choosing Baked by Brook! Every order is handmade with care and prepared specifically for you. Because our macarons are perishable and made to order, please take a moment to review the policies below before placing your order.
Refund & Cancellation Policy
Cancellations & Order Changes
Cancellations and order changes must be requested at least 72 hours before your scheduled pickup time.
Requests made less than 72 hours before pickup may not be able to be accommodated because your order may already be in preparation and ingredients may have been purchased specifically for your order.
To request a cancellation or change, please contact Baked by Brook as soon as possible. A cancellation or change is not considered approved until you receive confirmation from Baked by Brook.
Refunds & Order Issues
Because our macarons are perishable food products, we generally cannot accept returns.
If there is a problem with your order, such as an incorrect item, missing item, significant damage, or a quality issue attributable to Baked by Brook, please contact us within 24 hours of pickup. Photos may be requested to help us evaluate the issue.
Depending on the circumstances, Baked by Brook may provide a replacement, store credit, or refund.
We are unable to provide refunds for circumstances such as a change of plans, personal preference, failure to pick up an order, or improper storage or handling after the order has been picked up, except where otherwise required by applicable law.
Pickup
Customers are responsible for picking up their order on the date and during the pickup window selected at checkout.
If you know you will be unable to make your scheduled pickup time, please contact Baked by Brook as soon as possible. We will do our best to accommodate reasonable pickup changes when possible, but changes are not guaranteed.
Because macarons and certain fillings are perishable and may require refrigeration, orders must be picked up and stored according to the instructions provided by Baked by Brook.
Orders that are not picked up during the scheduled pickup window and for which no alternate arrangement has been made may be considered abandoned and may not be eligible for a refund or replacement due to the perishable nature of the product.
Order Information
Customers are responsible for ensuring that all information entered at checkout is accurate, including flavors, quantities, pickup date, pickup time, contact information, and customization details.
Please review your order carefully before submitting it. Baked by Brook is not responsible for errors entered by the customer.
Order Acceptance
An order is considered confirmed once payment has been successfully processed and an order confirmation has been issued by Baked by Brook.
Baked by Brook reserves the right to decline or cancel an order when necessary, including in the event of an availability issue, pricing or listing error, or other unforeseen circumstance. If Baked by Brook cancels an order before pickup, the customer will receive a refund of any payment made for that order.
Custom Orders
Custom orders are subject to Baked by Brook's availability and approval. Submitting a custom-order request does not guarantee that the order can be accommodated.
Custom orders may require additional lead time and may have different pricing or cancellation terms depending on the quantity, design, flavors, and complexity of the request. Any custom-order terms will be communicated and agreed upon before the order is finalized.
Handmade Products & Variations
Baked by Brook macarons are handmade, and slight variations in color, size, shape, texture, and decoration may occur. While every effort is made to maintain consistency and accurately represent our products, the final product may vary slightly from photos or examples shown online.
Colors & Designs
Colors may appear slightly different in photographs or on different screens. For custom orders, every effort will be made to match requested colors as closely as possible, but an exact color match cannot be guaranteed.
Custom designs are created to reflect the inspiration and details provided by the customer, but handmade products may have slight variations from reference photos or digital designs.
Weather & Transportation
Customers are responsible for transporting and storing their macarons according to the instructions provided at pickup.
Baked by Brook is not responsible for damage or quality changes that occur after pickup due to improper transportation, storage, temperature exposure, or other conditions outside of Baked by Brook's control.
Flavor Substitutions
Because each drop is prepared in limited quantities, flavor substitutions are not guaranteed. If you have a question about available flavors or need to make a change to an existing order, please contact Baked by Brook as soon as possible.
Allergen Information
Baked by Brook takes food allergies seriously. Please review this information before placing your order.
Common Allergens
Our macarons and fillings may contain or come into contact with the following major food allergens:
- Tree nuts (almonds)
- Eggs
- Milk
- Soy
- Wheat, depending on the flavor and ingredients used
Additional allergens may be present depending on the specific ingredients used in a particular flavor.
Because recipes and ingredients vary by flavor, please review the ingredient and allergen information provided for your specific order. If you have a food allergy or dietary restriction, please contact Baked by Brook before placing your order with any questions.
Allergen Information by Flavor
All applicable allergens will be identified for each flavor whenever possible. Ingredient and allergen information should always be reviewed before ordering, as recipes and ingredients may change.
View ingredients and allergens by flavor
Cross-Contact
Baked by Brook prepares multiple flavors and products in the same food preparation environment. Ingredients containing allergens may be handled using shared equipment, utensils, work surfaces, storage areas, and other food-contact items.
As a result, we cannot guarantee that any product is completely free from allergens or that cross-contact has not occurred.
We do not accept requests to make products "allergen-free" or guarantee that a product is safe for a person with a food allergy.
Severe Allergies
If you have a severe or life-threatening food allergy, please carefully consider whether our products are appropriate for you. Baked by Brook recommends that customers with severe food allergies consult with their healthcare provider regarding whether our products are appropriate for them.
Customer Responsibility
Customers are responsible for reviewing the ingredient and allergen information for their order and notifying Baked by Brook of any questions or concerns before purchasing.
By placing an order, you acknowledge that you have reviewed the available allergen information and understand the risk of allergen cross-contact.
Policy Acknowledgement
By placing an order with Baked by Brook, you acknowledge that you have read and agree to these policies, including the Refund & Cancellation Policy and Allergen Information.
Nothing in these policies is intended to limit any rights or remedies that cannot legally be waived under applicable law.